This return policy is applicable to all items purchased from our store.
Return unsatisfactory product
If you are not satisfied with your purchase, you may be eligible to return the items for a refund within 14 days of receiving your order. We will refund you the items price after we have received your package and inspected it.
Please note that only products purchased on grippzmats.com can be returned or exchanged. If you have purchased your product in store or on any other online platforms, please refer to their return policy.
-All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.
-You will be responsible for all shipping fees incurred.
-Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. If there is a manufacturing fault with your clothing or it does not match what you ordered, please do not hesitate to submit a DOA claim.
Received the wrong item
1) Exchange it for the new correct item;
2) Return it for a full refund.
Please contact our customer service Info@grippzmats.com and send us the details about the wrong item within 3 days after delivery. We will resend the correct item for free or refund you the full price.
Note: All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.
*All sale items are Final Sale.